Refund and Replacement Policy
Our 30-day FULL Refund/ FREE Replacement Policy covers the following scenarios. If you qualify for a refund or replacement, you do not need to return the customized item you received.
Covered Reasons:
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The item received does not match the description or customization details.
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The item is defective, damaged, broken, or not functioning properly.
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An incorrect or mismatched size.
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Lost or missing items.
Exclusions:
The following issues are NOT covered by our 30-day Refund & Replacement Policy, and we are not responsible for them. Please note that there may be up to a 20% difference between the images displayed online and the actual item due to lighting during photography or variations in monitor displays.
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Requests for refunds or replacements made after 30 days from the delivery date will not be accepted.
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Damage caused by misuse, mishandling, or inadequate maintenance.
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Personal reasons, such as changes in preference or a change of mind.
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Errors in selecting size, product, address, or customization information.
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Items that have been washed, worn, or soiled, as well as damage resulting from customer handling.
Refund and Replacement Process
Step 1: Contact our Customer Service team via email at support@Viwoody.com.
Step 2: To assist you effectively, please provide photos or a video of the defective product, the packaging, and a clear view of the shipping label.
Step 3: After we review your request, you will receive a refund or replacement.
Refund Timeline
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Credit/Debit Card: 5 - 14 business days
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PayPal: 3 - 5 business days (up to 30 days if paid with a card)
